Availability of Customer Service


CAUCA’s Customer Service department is available during business hours, Monday to thursday from 7 am to 12 pm and from 1 pm to 5 pm and friday 8 am to 12 pm.

The department can be reached at 866-927-9811 or by email at customerservice@cauca.ca.

If you have an emergency situation concerning the Customer Service department outside their business hours, two members of the department are reachable to respond to your needs. 

If such a situation occurs, contact the CAUCA team leader at 1-800-463-8812 Ext. 1. This person will record all information relevant to your request and then contact the person on call if need be.



Monday to thursday
7 am to 12 pm and 1 pm to 5 pm
Friday 8 am to 12 pm
866-927-9811 or at customerservice@cauca.ca

Outside of business hours:
1-800-463-8812 Ext. 1

All rights reserved © CAUCA, Centrale des Appels d'Urgence Chaudière-Appalaches
Photos: Patrick Guay, Photographer

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