Equipped to respond and take action


CAUCA’s state-of-the-art equipment allows it to react quickly and precisely. In seconds, the dispatcher is in contact with the fire or ambulance services and ensures the progress of interventions. The call centre is equipped with workstations able to deal with disasters generating several simultaneous calls. All of these stations have components for handling calls from the hearing impaired.

CAUCA works with leading-edge technology software, thus making the dispatching of calls easier. The computer systems archive voice recordings and data from emergency calls for 39 months, as required by the Access to Information Act, compiling the information in order to produce reliable statistical reports.

CAUCA provides fire and ambulance dispatch services adapted to the needs of municipalities. Computer-aided dispatch (CAD) assists the dispatching of calls and is programmed according to the manner of response and the type of emergency. CAD is very efficient because it determines the protocol to follow thus allowing a very significant savings of time and money.



Because time counts, CAUCA is constantly implementing technological innovations in order to maintain high standards of quality.

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Photos: Patrick Guay, Photographer

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