Frequently asked questions


What is an emergency dispatcher?

Assisted by the latest CAD (Computer Assisted Dispatch) software, emergency dispatchers mobilize and coordinate all the resources needed for the success of emergency interventions.

Is there any special training required to become an emergency dispatcher?

In order to become a CAUCA emergency dispatcher, you must have earned an Attestation of Collegial Studies in 9-1-1 Emergency Dispatch and Call-taking.

Otherwise, if you have at least a high school diploma, you will be given the necessary training by our internal training department. After at least two years of relevant experience as an emergency dispatcher, the employee will be automatically enrolled in a Prior Learning and Recognition (PLAR) program with the goal of receiving an Attestation of Collegial Studies in 9-1-1 Emergency Dispatch and Call-taking, thus meeting our academic requirements. 


Do I have to be bilingual (English – French) to be an emergency dispatcher?

As an emergency dispatcher, you must have at least an advanced level of bilingualism (English – French). During the hiring process, our Human Resources department has your level of bilingualism evaluated by a specialized firm. The level of bilingualism of our dispatchers is of utmost importance in the efficient operation of the call centre because of the varied clientele our organization serves. At CAUCA, in order to provide high-quality emergency services to the population we serve, each emergency call is answered in the language of the caller.


What is the work schedule?

Based on 28-day work periods, most shifts last 12 hours, on a rotating schedule (day-night) and include one weekend out of two.

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Photos: Patrick Guay, Photographer

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