The Chaudière-Appalaches Emergency Call Center (CAUCA), a paramunicipal non-profit organization, acts as a 9-1-1 primary call and distribution center serving more than 560 municipalities in Quebec. CAUCA also acts as a secondary center for the treatment of fire and health calls.

  As well, the organization develops cutting-edge technological tools to support the work of firefighters and paramedics.  



New video capsule - How works 9-1-1


Promotionnal flyers

 In the news All the news

January,  2019

February 6th 2019

         "Daily supervision optimisation cursus"

February 20th 2019


For all emergencies

dial 9-1-1



Confidentiality Policy SURVI-Mobile

Confidentiality Policy SURVI-Prevention



  Customer Zone  

Acces to the Customer Zone

In order to access the Customer Zone, please contact us, we will be pleased to provide you with your access.

418-227-9811 1-866-927-9811





All rights reserved © CAUCA, Centrale des Appels d'Urgence Chaudière-Appalaches
Photos: Patrick Guay, Photographer

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