Our request and complaint management system is a municipal web platform, a web portal that is secured and available as a mobile application. This allows for municipal personnel to answer, treat, and actively follow your citizens’ requests or complaints at all time.
The system reduces the number of incoming calls for the same issue as the citizens are able to see if a similar request or complaint has been filed. By reading their profile, this allows the citizens to follow each step of the process in real time.
This tool is simple to navigate and easy to use. When an employee is concerned or directly involved with a request or complaint, he or she is then notified. Each request allows for special procedures and priority levels to be added and followed.
The staff members are equally able to send internal notes and follow-ups.
To report :
To Know :
To ask :
For each category, specific questions and procedures have been configured into the platform to gather all necessary information and facilitate the job of the administrative personnel.
