Our municipal dispatchers provide consistent responses in real time, based on the categories of events and the procedures developed in coherence with your city, municipality or RCM.
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At the beginning of our collaboration, you may select the services that work best in conjunction with your municipal staff:
Our platform allows us to keep a record of your call statistics in order to better understand your citizen’s needs.
Our 24/7 CITAM division is a secondary service for ‘’municipal emergency’’ type calls, placed in our emergency call processing department.
These types of calls consist of civil engineering issues such as a fallen tree on the road or a breach in the water filtration system, etc. These calls are treated by a municipal call dispatcher rather than an emergency call dispatcher.
Specialized in the domain, our municipal dispatchers are in a position to apply different procedures and protocols to the proper channels depending on the municipal emergency. They are able to filter the non-urgent calls from the urgent calls and if needed, the calls are sent to the municipality’s administration or one of your civil engineering staff members.
3-1-1 is a number approved by the CRTC that allows citizens to communicate with their town or municipality
Even if the 3-1-1 is an excellent way to communicate with your citizens and your citizens with you and the line keeps the emergency 9-1-1 line free of unnecessary congestion, it is not widely implemented across Quebec. Therefore, the procedures to implement 3-1-1 are very complex if you are not accompanied.
The solution: Contact us, we can assist and guide you through the various stages of its implementation.