About CAUCA call Center

VALUES

INTEGRITY

Adopting honest, impartial, coherent, and responsible behaviors

RESPECT

Act with kindness, civility, confidence, courtesy, and empathy

ENGAGEMENT

Portraying Professionalism, dedication, honor, and productiveness

COLLABORATION

Promote teamwork, cooperation, complicity, effective listening and communication

Our management team

Alex Bernier

Alex Bernier
General director

Dominic Desrosiers-Fortin

Dominic Desrosiers-Fortin
Operations and customer service director

Francis Tanguay

Francis Tanguay
Technology and telecommunications director | Privacy Officer

Jacynthe Poulin

Jacynthe Poulin
Continuous improvement director

Marie-Andrée Giroux

Marie-Andrée Giroux
Development, communications and CITAM division director

Véronique Faucher

Véronique Faucher
Finance and human ressources director

Our ADMINISTRATION Council

Manon Veilleux

Manon Veilleux
President and administrator

Jean-Guy Desrosiers

Jean-Guy Desrosiers
Vice-President and Administrator

Pierre Turgeon

Pierre Turgeon
Secretary of treasury and administrator

Denis Girouard

Denis Girouard
Administrator

Michel Bernard

Michel Bernard
Administrator

Jonathan V. Bolduc

Jonathan V. Bolduc
Administrator

Éric Poirier

Éric Poirier
Administrator

Our Services

OPERATION

Our operation service includes all of your dispatchers, team leaders, supervisors, revisers, trainers, and coordinators with the objective of continued improvement, quality, and skill development. We all have the same goals: Answer in an optimal way to all municipal emergencies and requests to serve the citizen.

HUMAN RESOURCES

Our team ensures the balance between the success of the organization and the well-being of our personnel. We recruit the best talent and ensure their skill development. Health, security, and well-being are our priorities.

CUSTOMER SERVICE

We count on a team of dedicated professionals in customer service. Our mission: assist and direct the citizen on day-to-day living and ensure their satisfaction. Moreover, we assist you with the completion of your goals based on the needs you prioritize. Our clients are at the heart of our operations.

TECHNOLOGY

The technology services ensure a 24/7 access to the infrastructure and the technological solutions of the organization. Our expert team has as its objective, to uphold and develop new innovative technologies that are secure and performant. With this team, CAUCA ensures a technology service that is always innovating and is at the cutting edge of technology, all while respecting the best norms and standards.

FINANCIAL

The financial department is responsible for the budget, accounting attendees, management of the treasury and the financial performance of the organization. For our clients, we ensure a simple but detailed billing services, respecting the contractual obligations. Our team is passionate about numbers and is always available to answer your questions!

COMMUNICATION

Communicating, inspiring, and influencing are the core principles of our communication department. More specifically, we coordinate and plan activities as well as the means of communication and marketing for the organization. We go above the call of duty by accompanying our client municipalities with the promotion of our solutions. We are here for you!

OUR DIVISIONS

The municipal call center and citizen’s help line (CITAM)

The CITAM division proposes innovative solutions allowing Quebec municipalities to communicate effectively with their citizens. This division acts as sub-center for ‘municipal emergencies’ sent to our 9-1-1 service.

Health and Communications Center of the Chaudiere-Appalaches region (CCS)

The CCS role is to receive, treat, and send our calls in need of pre-hospital medical attention. This division acts as sub-center for calls in regards to health.

CAUCA CALL CENTER

Mission

Vision